Return & Refund Policy

At Aura Thirty One, we want you to cherish every piece of jewellery you receive. However, we understand that issues can occur, and we’re here to support you.

When Returns/Refunds Are Accepted

• Damaged Items Only: If your jewellery arrives damaged, we will gladly provide a return or refund. Please notify us within 5 days of receiving your order.

• Proof Required: To process your request, we kindly ask for a clear, uncut video of you opening the sealed package, where the damage is clearly visible.

When Returns/Refunds Aren’t Accepted

• Change of Mind: We are unable to accept returns or issue refunds if you simply change your mind or no longer want the item. Please order only when you are confident in your choice.

• Wear & Tear: Returns or refunds cannot be offered for damage caused by improper care, misuse, or accidents after delivery.

• Size & Color Concerns: Returns or refunds will not be accepted for dissatisfaction with size or color, unless the item delivered is different from what you originally ordered.

Need Help?

If you have any questions about our Return & Refund Policy or need further assistance, please reach out to us. At Aura Thirty One, we’re committed to ensuring your shopping experience is smooth and enjoyable.